Chargeback Operations Team Lead

About The Position

Justt is the world leader in fighting illegitimate chargebacks on behalf of merchants. Our automated tailor-made chargeback mitigation solution uses smart technology to create a hands-off experience for merchants, while providing the highest overall success rates in the industry.


As a Team Lead, you’ll take a significant part in leading our chargeback operations team. You’ll manage a team of chargeback analysts and be in charge of the team’s day-to-day operations. You will be responsible for the effective and successful management of the analysts, the team’s productivity and quality, and be the team’s and our customers’ go-to for all questions and concerns. 


What you will be doing:

  • You will lead a chargeback analyst team
  • You will become an expert in new merchants and industries
  • You will monitor the day-to-day operations of the team and be in communication with relevant agents in each area
  • You will be in charge of planning the day’s and week’s schedules based on the chargeback volumes
  • You will plan team resources needed based on current and estimated future volumes
  • You will be responsible for the implementation of new solutions and procedures in the team
  • You will research and draw conclusions on how to improve our methodologies  
  • You will have the opportunity to learn about the players in the card processing world as well as about credit card fraud and the dispute process

Requirements


  • Management experience - 1 year minimum
  • Strong management and planning skills
  • High level of written and verbal English
  • Excellent time management skills and ability to multitask and prioritise work
  • Attention to detail and problem solving skills
  • Experience or knowledge in Excel
  • Bachelor's degree in a relevant field required (Industrial Engineering, Management, Economics or similar) - an advantage
  • You are a doer, a winner and a team player, who feels comfortable working in a dynamic, and agile environment
  • No task is too small or too big for you
  • Experience working in Start-Ups - A big Advantage
  • Stacks of motivation, independence and a thirst for learning


Apply for this position

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    Chargebacks per month

    • Under $5,000
    • Under $50,000
    • Under $100,000
    • Over $100,000
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