SME Consultant- AMEX

About The Position

Justt is the world leader in fighting illegitimate chargebacks on behalf of merchants. Our automated tailor-made chargeback mitigation solution uses smart technology to create a hands-off experience for merchants, while providing the highest overall success rates in the industry.

Justt is looking for a chargeback consultant from American Express that can help our organization with knowledge acquisition. We need an expert with extensive experience with the dispute resolution process, its rules and procedures, who can provide us with high-level and insightful explanations about the nuances of the card-scheme rules and dispute-management best practices for merchants, PSPs, acquirers and issuers in the AMEX payments ecosystem. The Chargeback Subject Matter Expert is the knowledge expert on chargeback analysis and processes as well as industry trends and processes.


What you will be doing:

  • You will be the AMEX Chargeback SME who will answer knowledge questions about the ins and outs of AMEX chargeback rules and procedures
  • You will research the card payments industry card scheme processes to make sure the research department is always up to date
  • You will review and give feedback on chargeback templates for various reason codes and industries.


This is a flexible position that will be done remotely, on hourly basis, with a scope of 5-10 hours per month.


  • At least 5 years’ experience in the card payments industry
  • At least 3 years’ experience as a Chargeback analyst at an American Express, with a strong preference for candidates with experience in the Arbitration portion of the chargeback process. 
  • Can present and communicate complicated processes and requirements in a clear manner
  • Ability to work both independently and part of a team in a dynamic and fast paced environment
  • Excellent English spoken and writing skills

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    Chargebacks per month

    • Under $5,000
    • Under $50,000
    • Under $100,000
    • Over $100,000