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Merchant's Guide: Winning Chargebacks at Scale

Equip your business with the ability to increase chargeback win rates effectively as transaction volumes scale.
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Gain a better understanding in:

Chargeback challenges faced by merchants
Cost-effective chargeback mitigation options
Choosing scalable solutions
Responding to disputes
Crafting rebuttal letters

Don't let chargebacks come in the way between your business and revenue.

Understanding chargebacks is crucial for merchants to make sure their growing business keeps growing.

Our in-depth guide offers strategies on managing chargebacks at scale, enabling businesses to handle high volumes of disputes efficiently.

Equip your team with vital knowledge to enhance your operations.

Frequently Asked Questions

How are chargebacks fought?

Once a chargeback is filed, both the merchant and the issuing bank participate in a process in which they present their competing claims. The process is governed by specific rules and can take as long as 120 days to resolve.

For a more detailed walkthrough of the process, check out our blog post “How Does a Chargeback Work?”

How long does it take to finalize a chargeback case?

It can take up to 120 days, depending on the reason code under which it was filed.

What are the challenges merchants face when dealing with chargebacks?

Chargebacks are complicated, time-consuming, and costly. The card issuers (Visa, Mastercard, and others) regularly change their complex rules, requiring chargeback analysts to continuously keep up with changing regulations. Merchants that deal with chargebacks in-house must divert attention and resources away from their core business to handle them.

How is Justt different from anti-fraud solutions?

Most fraud solution companies focus on the prevention of fraudulent transactions that trigger chargebacks by reviewing transactions before they are approved and looking for signs of probable fraud.

The Justt solution addresses all chargebacks after transactions have been completed by building the evidence against chargebacks to recover lost funds.

In addition, anti-fraud solutions that provide a “chargeback guarantee” only cover the financial loss of chargebacks labeled with a fraud reason code. They do not cover service-related chargebacks, such as “merchandise/services not received.” Justt handles all chargeback reason codes.

What are the benefits of using Justt?

    1. We tailor a solution specifically for each merchant – no generic templates.
    2. We combine machine-powered AI with human-powered know-how.There are several:
      • High success rates

      Justt has exceptionally high success rates that are unmatched in the industry:

      83%+ of chargebacks fought

      95% of chargebacks in arbitration

      How is that possible? This isn’t magic; it’s science.

    • We handle everything

    Justt  handles every last detail related to chargebacks, leaving you to focus entirely on your business.

    • Win-win pricing

    You pay only when we’re able to recover your lost revenues – from which you pay 35% as a fee to Justt. That’s it – fair and simple.

    • A user-friendly dashboard for progress, data, and analysis 

    An easy-to-use dashboard will help you keep track of the status of your chargebacks and gain insights to guide decision-making. And you can view it on any device.

    • 24/7 support 

    The Justt expert support team is available whenever you need us, for any and all issues.

    • Chargeback ninja masters

    The Justt team has unmatched expertise and years of experience in the chargeback mitigation industry. Partnering with us gives you access to top-tier experts who will offer you tips and information to reduce your risks as an online merchant.

Learn how to win chargebacks effectively at scale in our guide
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