Expert Insights for Merchants

Welcome to the Expert's Blog. Learn all about the intricacies of payment disputes to master the art of fighting chargebacks.
Technology

Chargeback Protection Services – 
What You Should Know

Chargebacks represent a serious threat to any business that accepts credit or debit card payments as they can lead to significant financial losses and tarnished...
May 11, 2022
General

Mastercard’s First-Party Trust Rule Changes: What Merchants Need to Know

Learn about Mastercard’s First-Party Trust program and understand how merchants can prepare for success in combating the surging trend in first-party or 'friendly' fraud.

by JonCarlo Hernandez-Lopez
September 20, 2024
General

Refunds vs Chargebacks: Know the Differences (for Merchants)

Chargebacks and refunds are both a common consequence of eCommerce fraud, and both could result in the merchant having to return funds to the consumer. However, these concepts describe two very different situations and should not be confused.

by Roenen Ben-Ami
August 16, 2024
General

Friendly Fraud: How Merchants Can Fight Chargeback Fraud

Learn effective strategies for preventing and combating friendly fraud chargebacks and protect your business from losses.

by Adi Gazit Blecher
July 26, 2024
General

Why AI is the Future of Chargeback Automation

In this article, we'll explore the different levels of chargeback automation, from basic productivity tools to advanced AI-powered solutions.

by Adi Gazit Blecher
June 19, 2024
Crypto

Visa’s April 2024 Rules Update: What Crypto Merchants Need to Know

Visa's recent update clarifies crypto on-ramp processing for merchants. Understand the new rules, what they mean for you, and how to stay compliant.

by Daniel Kolko
May 9, 2024
General

Easy Accounting Tips for Chargebacks

In this blog, we're going to break down everything about chargeback accounting in a way that's easy to understand. We'll cover everything from the basics of accounting for chargebacks to how to predict and prepare for them. So, let's get started!

by Ronen Shnidman
January 10, 2024
General

PayPal Announces Seller Protection Rule Changes for Merchants - Here’s What’s Changed

Effective January 16, 2024, PayPal has updated what its Seller Protection Program covers. Find out what this change means for merchants.

by Daniel Kolko
January 2, 2024
General

Understanding and Tackling MOTO Fraud and MOTO Chargebacks

Besides one-click online shopping, merchants sometimes offer MOTO transactions. Read on to explore these transactions, their fraud implications, and ways to mitigate risks.

by Ronen Shnidman
December 6, 2023
Travel & Hospitality

Phocuswright 2023: The Ideal Customer Experience Requires Human-Machine Collaboration

Dive into the highlights of Phocuswright 2023, where travel industry leaders discussed the evolving industry landscape. Explore the changes in consumer demand, AI implementation, and many more insights.

by Roenen Ben-Ami
November 28, 2023
Buy Now Pay Later

Phocuswright 2023: BNPL is in the Ascendant in Travel, But the Chargeback Problem Remains

Explore the rising tide of Buy Now, Pay Later (BNPL) in the travel industry unveiled at Phocuswright 2023. Get ready for the future of travel payments with a detailed analysis of BNPL adoption and its impact on chargeback management.

by Roenen Ben-Ami
November 15, 2023
eCommerce

Retail Report: Anticipating Cyber Monday Trends

Dive into insights on eCommerce growth, sales estimates, economic factors, and the rise of friendly fraud. Get prepared with expert analysis for a successful holiday season.

by Ronen Shnidman
November 14, 2023
eCommerce

How To Deal With Order Fulfillment Challenges During the Holiday Shopping Season

Prepare for the 2023 holiday season with expert strategies for effective order fulfillment. Discover how to meet high demand, handle order spikes, and optimize your supply chain to ensure customer satisfaction and avoid holiday anxiety.

by Ronen Shnidman
November 9, 2023
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