SDR Manager

We are seeking an experienced SDR Manager to lead a high-performing team of 5-10 SDRs focused on driving top-of-funnel growth and generating new business opportunities with enterprise-level merchants from many different industries including eCommerce, Travel, Financial Services and more. The ideal candidate will have a proven track record in managing SDR teams within the enterprise SaaS or FinTech space, preferably with experience in payments solutions. This role is pivotal in ensuring that our SDR team consistently hits goals, refines outreach strategies, and contributes to our overall sales pipeline growth.

Key Responsibilities:

• Team Leadership & Development: Lead, mentor, and coach a team of 5-10 SDRs to hit and exceed their lead generation goals.
• Pipeline Growth: Oversee the daily operations of the SDR team, ensuring consistent outreach and activity across calls, emails, and social selling to drive qualified leads for the enterprise sales team.
• Strategy & Execution: Develop and implement strategic outreach and prospecting methods tailored for enterprise clients, particularly in industries prone to chargebacks (e.g., eCommerce, SaaS, Retail, etc.).
• Performance Monitoring: Regularly review team performance through KPIs such as calls made, emails sent, meetings booked, and qualified opportunities created.
• Training & Development: Provide ongoing coaching, training, and feedback to ensure the SDR team is well-equipped to handle objections, understand buyer personas, and execute effective outreach strategies.
• Collaboration with Sales Leadership: Work closely with enterprise sales executives to ensure a seamless handoff from SDRs to Account Executives and refine the lead qualification process.
• Hiring & Onboarding: Assist in recruiting, interviewing, and onboarding new SDRs as the team grows, ensuring they are quickly ramped up to meet performance goals.
• Tools & Technology Management: Optimize the use of CRM tools (e.g., Salesforce, HubSpot) and sales engagement platforms (e.g. SalesLoft) to drive efficiency and track success.

• Experience: 3-5+ years of SDR or sales management experience, preferably in enterprise sales, SaaS, FinTech, or chargeback management solutions.
• Leadership: Proven track record of managing and scaling SDR teams, preferably in high-growth environments.
• Enterprise Sales Knowledge: Understanding of the enterprise sales cycle, including experience working with large, complex organizations and handling multi-stakeholder sales processes.
• Communication Skills: Excellent verbal and written communication skills with the ability to engage and inspire both internal teams and external stakeholders.
• Data-Driven: Strong analytical skills with experience in using data to track performance, optimize outreach, and drive results.
• Tech-Savvy: Proficient with sales technology stacks, including CRM systems and sales engagement platforms.
• Location: Must be based in New York City, NY, with the ability to work in-office as required.

Preferred Qualifications:

• Experience in chargeback management, payments, or fraud prevention solutions.
• Familiarity with Salesforce, HubSpot, Outreach, or other sales enablement tools.
• Strong understanding of the merchant ecosystem, particularly in industries prone to chargebacks.

Benefits include:

• Health
• Vision
• Dental
• 401(k)
• STD & LTD
• Basic Life AD&D
• Paid vacation time and holidays

Hybrid employment - 3 days a week @ the office

Our process:

Get ready for an agile process! You will have 3-5 interviews (don’t worry it is fast paced we promise!) with our amazing management team and your future peers! We believe that recruiting is mutual so we respect your time and efforts. We are excited to meet you!

Join Justt and be part of a team that is reshaping the landscape of chargeback resolution technology! Apply now to contribute to our success and accelerate your career in the exciting world of Fintech.