Chargebacks occur when a cardholder disputes a transaction on their account and requests that their bank or card issuer reverse the charge, thereby removing funds from the merchants account and recrediting the cardholder’s account.
Chargebacks serve an important and legitimate role in finance: they protect consumers from a wide range of problems that can arise when purchasing products or services (e.g. defective goods), or due to credit card fraud (e.g., identity theft and unauthorized transactions).
However, more and more cardholders are filing chargebacks for legitimate transactions, which costs merchants money and hurts their reputation.
Once a chargeback is filed, both the merchant and the issuing bank participate in a process in which they present their competing claims. The process is governed by specific rules and regulations, which vary based on the card scheme, the region, and other factors. .
Justt helps merchants by automating their part of the process and submitting customized, high-quality chargeback dispute claims.
For a more detailed walkthrough of the process, check out our blog post on how chargebacks work.
It can take up to 120 days, depending on the reason code under which it was filed.
Chargebacks are complicated, time-consuming, and costly. The card issuers (Visa, Mastercard, and others) regularly change their rules, requiring chargeback analysts to continuously keep up with changing regulations. Merchants that deal with chargebacks in-house must divert attention and resources away from their core business to handle them. Chargeback volume also fluctuates as transactions rise and fall. Merchants with seasonal businesses struggle to handle sudden increases in chargeback related labor.
Most fraud solution companies focus on the prevention of fraudulent transactions that trigger chargebacks by reviewing transactions before they are approved and looking for signs of probable fraud.
Justt addresses all chargebacks after transactions have been completed by building the evidence to dispute the chargeback and recover the lost funds.
While some anti-fraud solutions provide a “chargeback guarantee”, this will typically only cover the financial loss of chargebacks filed under a fraud reason code. They do not cover service-related chargebacks, such as “merchandise/services not received.” Justt handles all chargeback reason codes.
Just is a fully automated chargeback solution that leverages machine learning to improve your win rates over time.
Save Time With Automation
Justt automatically handles every last detail related to chargebacks, leaving you to focus entirely on your business. Say goodbye to manual processes and sit back and relax while Justt automatically responds to all your chargebacks on time.
Automatically improve your win-rate over time
Justt doesn’t use rigid templates to fight chargebacks. Instead, Justt uses dynamic arguments to pull in relevant data to each chargeback, building customized representments.
Justt also A/B tests different data points, arguments, the design and placement of arguments and more. These learnings are then implemented across all merchants working with our platform, increasing win-rates over time.
A user-friendly dashboard for progress, data, and analysis
Finance teams love Justt. An easy-to-use dashboard will help you keep track of the status of your chargebacks and gain insights to guide decision-making. Justt not only handles your chargebacks, we help you forecast and gain insight into what’s coming for your company.
24/7 support
The Justt expert support team is available whenever you need us, for any and all issues.
Chargeback Experts At Your Disposal
The Justt team has unmatched expertise and years of experience in the chargeback mitigation industry. Partnering with us gives you access to top-tier experts who will offer you tips and information to reduce your risks as an online merchant.
Yes! Justt’s alerts feature works to combine all chargebacks alerts into one single dashboard for easy management and helps merchants proactively issue refunds to avoid chargebacks and penalties.
Yes! A completely hands-off chargeback mitigation service is available to you via integration with the Justt API or our team will work with your team to set up an integration that works for you. However, if you’d prefer to use Justt without any integration, you can do that too!
Integrating with Justt is easy. Just follow these simple steps:
Use the Justt admin tool to easily view progress, insights, success ratios, and the status of each and every chargeback process in the works.
Chargeback insurance typically covers chargebacks labeled with a fraud reason code. It does not cover service-related chargebacks, such as chargebacks labeled “merchandise/services not received”. Justt handles all chargeback reason codes.
For automated chargeback management, Justt uses success based pricing. You only pay when you win a chargeback.
For more information, please contact us.
