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Crypto

Handle Cryptocurrency Chargebacks with Intelligent Automation

Fight chargeback abuse by crypto customers. Protect your wallet or cryptocurrency exchange—with Justt’s automated chargeback management.

Turn crypto chargebacks into recovered revenue

Crypto purchases are prone to both fraud (stolen cards) and friendly fraud (market loss regret). Once crypto is delivered, it’s irreversible, making chargebacks frequent. Fight chargebacks from stolen cards and market loss regret with Justt’s automated chargeback management.

How Justt wins crypto disputes 

Surface your strongest data automatically

Justt pulls blockchain TXIDs, wallet addresses, and KYC verification from merchants, PSPs, and third-party sources, automatically.

Mass-customize each and every evidence document with AI

Use ROI predictions to automate smart chargeback decisions

Use ROI predictions to automate smart chargeback decisions

Justt’s dispute optimization maximizes net dollar recovery with AI-based recommendations.

Continuously improve win rates

Justt A/B tests arguments across SaaS merchants and automatically applies optimizations.

Simple data enrichment for exceptional win rates

Justt leverages transaction and verification data to combat crypto chargebacks

Blockchain TXID

Wallet address

ID verification

Crypto purchase amount

Exchange rate

KYC data

Blockchain TXID

Wallet address

ID verification

Crypto purchase amount

Exchange rate

KYC data

Success stories & insights

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The State of Friendly Fraud in Crypto: A Growing Threat

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What Evidence Do You Need to Fight Chargebacks? An Industry Breakdown

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Handling Cryptocurrency Chargebacks

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FAQ
Why do crypto platforms face such high chargeback rates compared to other industries?
Crypto transactions are irreversible the moment assets land in a wallet, but card payments aren't. Someone buys crypto at $65,000, watches the price tank, and files a dispute claiming they never authorized it. Stolen cards add another layer: criminals convert and withdraw before fraud alerts fire. Justt pulls blockchain TXIDs, wallet addresses, and KYC records to prove legitimate transactions happened.
A customer bought crypto, transferred it out of our platform, then disputed. Can that actually be won?
Yes. Banks need proof the customer got what they paid for. That means the on-chain transaction showing assets hit their wallet, evidence they controlled that address, KYC tying identity to the account, and device data matching prior purchases. Justt formats this for card network requirements because explaining blockchain to dispute analysts with generic templates almost never works.
How do I prove "delivery" when there's no package or tracking number?
Your blockchain TXID plus wallet verification is the equivalent. Justt compiles the on-chain record, matches it to the wallet provided during purchase, and connects both to verified identity and device fingerprints. That chain demonstrates delivery in terms banks can evaluate.
Market crashes trigger dispute spikes. How do we handle volume that doubles overnight?
When prices drop 20%, chargeback volume follows. Manual processes collapse when everyone who bought the top files disputes. Justt handles evidence gathering, argument building, and submission automatically. Volume spikes don't mean missed deadlines.
We do strict KYC. Does that actually help win disputes?
KYC is your strongest weapon, but presentation matters. Identity documents, selfie matches, device fingerprints, and IP data show the cardholder completed onboarding willingly. Justt formats these records alongside transaction data to demonstrate this wasn't unauthorized.
What's the real cost of a crypto chargeback beyond the lost transaction?
You've lost crypto that can't be recovered, plus the fiat, plus processor fees. Crypto merchants face tighter ratio limits. Climbing rates mean monitoring programs, higher fees, or losing your merchant account entirely. Justt helps keep ratios healthy by recovering revenue you'd otherwise write off.
Which payment processors does Justt support for crypto platforms?
Over 40 PSPs out of the box, including those common to exchanges and wallets. Direct platform connections pull blockchain data, wallet info, and KYC automatically.
How does Justt mitigate chargebacks?

Justt is an AI-native solution that automates every aspect of chargeback management – from collecting evidence to A/B testing submissions. Learn more about Justt

Most other solutions are either manual or semi-automated, and would focus on streamlining certain aspects of chargeback mitigation (e.g., by providing templates per reason code). Justt is built as hands-free automation where 99% of the work is handled without human intervention, using AI to continuously learn from previous results and maintain higher win rates than a traditional chargeback team could achieve.

Justt works with several of the world’s largest retailers, either directly or through our partner network. Our customers include Honeybook Simply, and many others.

Justt supports over 40 of the top PSPs out of the box, and can easily be adjusted to cover new ones. Native support includes the most popular retail PSPs such as Shopify. Stripe, Adyen, Paypal, AmEx, and many others.

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