Featured Research Report

Understanding Consumer Attitudes Towards Chargebacks in 2023

Explore the similarities and differences in chargeback disputes among UK and US consumers.

Equip your business with essential knowledge to better understand your customers, navigate chargeback disputes, and tailor your strategies to regional markets.
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Compare the trends in:

Total chargebacks filed
Buy Now Pay Later refunds
Reasons for filing disputes
Responses to activism
Adoption of emerging payment methods

Learn how to exceedexpectations in global transactions

As ecommerce globalizes, meeting the expectations of new demographics can be challenging.

Our detailed report examines the similarities and differences in chargeback disputes among UK and US consumers, providing valuable insights for merchants.

Equip your business with this essential knowledge to better understand your customers, navigate chargeback disputes effectively, and adapt to regional variations.

Frequently Asked Questions

How are chargebacks fought?

Once a chargeback is filed, both the merchant and the issuing bank participate in a process in which they present their competing claims. The process is governed by specific rules and can take as long as 120 days to resolve.

For a more detailed walkthrough of the process, check out our blog post “How Does a Chargeback Work?”

How long does it take to finalize a chargeback case?

It can take up to 120 days, depending on the reason code under which it was filed.

What are the challenges merchants face when dealing with chargebacks?

Chargebacks are complicated, time-consuming, and costly. The card issuers (Visa, Mastercard, and others) regularly change their complex rules, requiring chargeback analysts to continuously keep up with changing regulations. Merchants that deal with chargebacks in-house must divert attention and resources away from their core business to handle them.

How is Justt different from anti-fraud solutions?

Most fraud solution companies focus on the prevention of fraudulent transactions that trigger chargebacks by reviewing transactions before they are approved and looking for signs of probable fraud.

The Justt solution addresses all chargebacks after transactions have been completed by building the evidence against chargebacks to recover lost funds.

In addition, anti-fraud solutions that provide a “chargeback guarantee” only cover the financial loss of chargebacks labeled with a fraud reason code. They do not cover service-related chargebacks, such as “merchandise/services not received.” Justt handles all chargeback reason codes.

What are the benefits of using Justt?

    1. We tailor a solution specifically for each merchant – no generic templates.
    2. We combine machine-powered AI with human-powered know-how.There are several:
      • High success rates

      Justt has exceptionally high success rates that are unmatched in the industry:

      83%+ of chargebacks fought

      95% of chargebacks in arbitration

      How is that possible? This isn’t magic; it’s science.

    • We handle everything

    Justt  handles every last detail related to chargebacks, leaving you to focus entirely on your business.

    • Win-win pricing

    You pay only when we’re able to recover your lost revenues – from which you pay 35% as a fee to Justt. That’s it – fair and simple.

    • A user-friendly dashboard for progress, data, and analysis 

    An easy-to-use dashboard will help you keep track of the status of your chargebacks and gain insights to guide decision-making. And you can view it on any device.

    • 24/7 support 

    The Justt expert support team is available whenever you need us, for any and all issues.

    • Chargeback ninja masters

    The Justt team has unmatched expertise and years of experience in the chargeback mitigation industry. Partnering with us gives you access to top-tier experts who will offer you tips and information to reduce your risks as an online merchant.

Learn the differences in UK and US consumer behavior
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