Mastercard Reason Code 4853 Goods or Services Not Provided
Disputeโ
Mastercard
Card Issuer Name
4853
Reason Code
Cardholder Dispute
Category
Claim
The cardholder claims they didn’t receive the service or product.
Cause
The merchant didn’t deliver the service or products because they went out of business or stopped selling the goods and services.
Response
Cardholders and issuers have 120 days to file a dispute related to the claim against the merchant.
Merchants have 45 days to respond to the claim in dispute.
Steps to Prevention
Stick to the promised delivery dates. If there are any changes in delivery dates or the product is out of stock, notify the customer via text or email.
Have the products ready for pickup on the promised date.
Accurately describe your services.
Don’t charge the cardholder until the product is shipped.
