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Mastercard Reason Code 4853 Timeshares

Disputeโ€‹

Mastercard

Card Issuer Name

4853

Reason Code

Cardholder Dispute

Category

Claim

The cardholder claims that the timeshare or a similar provision was canceled within Mastercardโ€™s timeframe, but the merchant charged them anyway.

Cause

The merchant processed the transaction despite the cancellation.

Response

Cardholders and issuers have 120 days to file a dispute related to the claim against the merchant.
Merchants have 45 days to respond to the claim in dispute.

Steps to Prevention

  • The merchant should take cancellation for no less than 14 days after the date of the agreement.
  • Communicate the cancellation policy clearly.
  • Fulfill all accepted cancellation requests quickly.
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