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American Express Reason Code C08 Goods/Services Not Received or Only Partially Received

Dispute

American Express

Card Issuer Name

C08

Reason Code

Cardmember Dispute

Category

Claim

The cardholder claims they didn’t receive the service or product purchased. Or they partially received what was promised.

Cause

The merchant:

Didn’t honor the delivery dates promised.
Didn’t communicate any delays in shipping or delivery dates.
Billed the cardholder before they delivered the merchandise.
Didn’t avail the merchandise for pickup on agreed dates.

Response

Cardholders and issuers have 120 days to file a dispute related to the claim against the merchant.

Merchants have 20 days to respond to the claim in dispute.

Steps to Prevention

Always notify the merchant if there’s a delay or if the merchandise is out of stock.
Give the cardholder the option to cancel or continue with the order.
Clearly display expected shipping or delivery dates on the order or invoice receipt.
Avoid charging the cardholder until shipping is done.
Describe the services you’ll provide.
Ensure the merchandise is ready for pickup on the date promised.
Stick to the promised delivery dates.

Written by

Justt

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