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American Express Reason Code C14 Paid by Other Means

Disputeโ€‹

American Express

Card Issuer Name

C14

Reason Code

Cardmember Dispute

Category

Claim

The cardholder claims you charged their card for a transaction they paid through other methods.

Cause

The merchantย 

  • Failed to void multiple transactions.ย 
  • Processed a transaction, but the cardholder paid for the same product or service by other means.

Response

Cardholders and issuers have 120 days to file a dispute related to the claim against the merchant.
Merchants have 20 days to respond to the claim in dispute.

Steps to Prevention

  • Remember to void a transaction if a customer uses an alternative payment method.
  • Always double-check transaction amounts before completing the payment.
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