Today, Justt is delighted to formally announce the launch of its Chargeback Insights & Analytics feature: a single dashboard where you can see a unified picture of all your chargebacks and disputes, quickly understand chargeback results, track ongoing cases, see what causes fluctuations, predict future performance, and – most importantly – learn what can be done to recover more revenue.
Why Chargeback-Handling Teams Need Better Reporting
While practically every merchant has some kind of chargeback mitigation program, only very few are making full use of the valuable data that’s generated in the process. For merchants operating at larger scales, even creating the most high-level reports can be exceedingly difficult, as basic data points (such as win rates and reason codes) are scattered between different PSPs and portals – each with their own formats, quirks, and naming conventions.
Since collecting and normalizing the data is time- and resource-consuming, this often results in data not being available for analysis – leading to poor visibility into past performance, inability to forecast future results, and underutilization of data that could benefit the business as a whole.
With today’s release, merchants using Justt can say goodbye to these problems, and enjoy powerful reporting, analytics, and insights capabilities – with no manual data wrangling required.
How Merchants Can Benefit From Justt Insights & Analytics
With Justt Insights and Analytics, tracking and learning from chargeback becomes easy – which means your performance is explainable, predictable, and transparent to you and other business stakeholders. And once you have the data, you can use it to become better at disputing illegitimate chargebacks, protect your bottom line, and even reveal valuable insights about your broader payments ecosystem and transaction patterns.
Here are four ways merchants can benefit from the new analytics features in Justt:
1. See All Your Chargeback Data in One Place
Instead of manually copying chargeback data from a dozen different portals, you can now rely on comprehensive visibility into all your chargebacks. Review chargeback reasons, results by card scheme, payment method, PSP, and much more. These frictionless reporting capabilities are complemented by detailed breakdowns of your traffic mix – card schemes, PSPs, issuers, and beyond – so you can gain an in-depth understanding of recovery rate changes at a moment’s notice.
2. Increase Predictability with AI-Powered Forecasting
It’s difficult to tell what is the potential revenue that can be recovered with chargebacks, making forecasting, budgeting and even understanding margins more difficult. With Justt’s insights dashboard, you can now forecast results, and make informed decisions ahead of time. You can also see how disputes are trending to reveal whether further mitigation efforts are needed, and easily quantify the real value of prevention efforts.
3. Manage Your Chargebacks in One Place
Justt’s dashboard allows you to track every active case and boost win rates by adding enrichment data to create ironclad cases. Areas in need of attention are automatically highlighted so you can complete your work quickly, without context switching.
4. Learn From Your Chargebacks to Futureproof Your Revenue
Justt’s dashboard offers data-driven reports on monthly dispute performance. Merchants can know at a glance whether faults lie in the product, delivery method, or payment practices – and take action that preserves future revenue.
It’s time to begin generating insights
Interested in learning more about Justt’s Insights & Analytics feature or fully automated chargeback management solution? Schedule a demo today
