Join us at ChargebackXโ€”the world's first virtual chargeback conference. Register Now >

credit card mocks 01 23

Visa Reason Code 13.6 Credit Not Processed

Disputeโ€‹

Visa

Card Issuer Name

13.6

Reason Code

Customer Dispute

Category

Claim

The cardholder claims they received a voided transaction or credit receipt that wasnโ€™t processed.

Cause

The merchant:

  • Didnโ€™t credit the cardholder.
  • Credited the cardholder but didnโ€™t deposit it with their acquirer in time, so it was left out on the next statement.
  • Processed a transaction receipt that shouldโ€™ve been canceled or voided.

Response

Cardholders and issuers have 120 days to file a dispute related to the claim against the merchant.
Merchants have 20 days to respond to the claim in dispute.

Steps to Prevention

  • Process reversals and credits promptly.
  • Inform the cardholder when you issue the credit.
  • Be careful not to process canceled or voided transactions.
Justt

Written by

Justt

Explore

blog 6 1

Introducing ChargebackX: The Worldโ€™s First Conference Dedicated to Chargebacks

blog 12 1

Webinar Recap: Building Your Chargeback Management Team: Hiring, Structuring & Scaling for Success

blog-8

Chargebacks strategy in agentic AI e-commerce: why you should prepare today

Apply for this position

Justt
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.