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Mastercard Reason Code 4853 Counterfeit Goods

Disputeโ€‹

Mastercard

Card Issuer Name

4853

Reason Code

Cardholder Dispute

Category

Claim

The cardholder claims the merchant delivered counterfeit products.

Cause

The merchant shipped merchandise that wasn’t what they claimed to be.

Response

Cardholders and issuers have 120 days to file a dispute related to the claim against the merchant.
Merchants have 45 days to respond to the claim in dispute.

Steps to Prevention

Merchants should:

  • Ensure their merchandise description is accurate.
  • Ensure the inventory is what they claim.
  • Procure and sell genuine products only.
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