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Mastercard Reason Code 4853 Goods/Services Not as Described or Defective

Disputeโ€‹

Mastercard

Card Issuer Name

4853

Reason Code

Cardholder Dispute

Category

Claim

The cardholder claims the service or merchandise they received wasn’t according to the description they got during the purchase.

Cause

The merchant:

  • Shipped the wrong product.
  • Inaccurately described the service or product.
  • Didn’t deliver the service as promised.
  • Shipped the product in bad packaging, and it got damaged en route.

Response

Cardholders and issuers have 120 days to file a dispute related to the claim against the merchant.
Merchants have 45 days to respond to the claim in dispute.

Steps to Prevention

  • Process legitimate requests for refunds or replacements in good time.
  • Ensure product and service descriptions are accurate.
  • Ship the product in good protective packaging.
Justt

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