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Discover Reason Code DP Duplicate Processing

Disputeโ€‹

Discover

Card Issuer Name

DP

Reason Code

Service Dispute

Category

Claim

The merchant processed one transaction two or more times.

Cause

  • The merchant erroneously charged an identical transaction twice.
  • The merchant submitted the transaction batch twice.
  • The merchant processed the transaction, but the customer still paid for the service or products by another method.
  • There are multiple receipts for one transaction.

Response

Cardholders and issuers have 120 days to file a dispute related to the claim against the merchant.
Merchants have 30 days to respond to the claim in dispute.

Steps to Prevention

  • Review all transaction receipts before you make a deposit.
  • Send in one batch at a time.
  • Credit a duplicate transaction.
  • Train your staff on the correct process of dealing with credit transactions and duplicates.
  • If the customer opts to pay with a different mode of payment after initiating a card payment, ensure you void the transaction.
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