About The Position
As a Chargeback Analyst, you’ll be at the intersection of operations and technology — investigating disputes, monitoring system health, and working closely with Product and Engineering to improve performance. This is not a traditional back-office role: we’re looking for someone who’s curious, analytical, and thrives in a fast-paced, tech-driven environment.
What You’ll Do
- Handle chargeback and dispute cases end-to-end across multiple PSPs and networks.
- Monitor dashboards and internal tools to ensure smooth system performance and proactively flag issues.
- Perform root cause analysis on failed disputes or process anomalies.
- Partner with Product and Engineering teams to resolve edge cases and improve automation logic.
- Contribute to internal process documentation and best practices.
Requirements
Requirements
- Analytical mindset and comfort working with data and dashboards.
- Strong communication and documentation skills.
- Attention to detail, ownership mentality, and a bias for action.
Nice to Have
- Experience in a tech company or fintech startup
- Familiarity with chargeback systems or PSP platforms (Braintree, PayPal, Stripe, etc.).
- Basic SQL or BI skills.
- Understanding of pre-arbitration and representment flows.
