Customer Success Manager IL

Justt helps many of the world’s largest and most recognizable brands turn chargebacks from a constant headache into a managed, predictable part of doing business. Our AI-driven platform powers chargeback operations at scale, automating disputes end to end, recovering revenue that would otherwise be lost, and removing a major operational burden from finance, risk, and operations teams across multiple regions and verticals.

We’re a global company with teams across markets, and disciplines, working closely with leading players in the payments ecosystem. Our culture is built on clear thinking, collaboration, and a strong sense of ownership. At Justt, you’ll partner with product, engineering, data, success and go-to-market teams to build technology that sits at the core of modern payments, and has a direct, measurable impact on the bottom line for some of the biggest companies in the world.

Key Responsibilities:

• Track and monitor account volume trends and performance metrics 
• Use data-driven insights to anticipate and prevent potential churn.
• Assist support and onboarding teams in the post-go-live phase to ensure a smooth transition for low-touch accounts.
• Monitor early-stage account activity to ensure customers quickly realize value.
• Analyze data to understand natural growth trends and identify patterns that indicate customer readiness for expansion or upsell opportunities.
• Act as the escalation point when support needs more in-depth account analysis.
• Conduct ad-hoc portal training to help customers fully utilize the product’s capabilities.
• Provide regular reporting to internal stakeholders on customer health, churn risks, and growth potential.