About The Position
Justt helps many of the world’s largest and most recognizable brands turn chargebacks from a constant headache into a managed, predictable part of doing business. Our AI-driven platform powers chargeback operations at scale, automating disputes end to end, recovering revenue that would otherwise be lost, and removing a major operational burden from finance, risk, and operations teams across multiple regions and verticals.
We’re a global company with teams across markets and disciplines, working closely with leading players in the payments ecosystem. Our culture is built on clear thinking, collaboration, and a strong sense of ownership. At Justt, you’ll partner with product, engineering, data, success and go-to-market teams to build technology that sits at the core of modern payments, and has a direct, measurable impact on the bottom line for some of the biggest companies in the world.
Role Overview
The Payments Analyst plays a critical role in ensuring the accuracy, consistency, and integrity of chargeback-related data across multiple platforms and internal systems. This position combines strong research, analytical and technical skills with cross-functional collaboration to support efficient chargeback management operations and enhance data-driven decision-making.
This role also acts as a connective layer between Operations and Engineering — translating operational issues into technical investigations, and technical findings back into clear operational context.
What You’ll Do
- Research payment service providers (PSPs) and acquire knowledge of their data structures, workflows, and reporting standards
- Map, normalize, and validate data from external systems to align with internal data
- Monitor key operational systems, dashboards, and application logs to identify data anomalies, errors, or breakdowns in the chargeback lifecycle
- Serve as a bridge between Operations and Engineering — triage incoming issues, investigate them technically, and escalate with clear, reproducible context when developer involvement is needed
- Conduct root-cause analysis to resolve data discrepancies and ensure accurate case handling and reporting outcomes
- Query internal databases using SQL to analyze trends and troubleshoot issues
- Collaborate with multiple teams — including product, operations, and engineering — to resolve edge cases, maintain data integrity, and support system enhancement
- Communicate with PSP representatives as needed to clarify data formats, investigate issues, and ensure proper integration
- Leverage AI tools to enhance data processing, research, and workflow efficiency (or demonstrate willingness to adopt new technologies)
- Contribute to internal process documentation and best practices
Requirements
What You Bring
- At least 2–3 years of experience in a tech company or fintech startup
- Strong analytical mindset with the ability to detect and resolve data irregularities
- Technically hands-on — comfortable reading application logs and navigating monitoring/observability tools to investigate issues independently
- Comfort working with data and dashboards
- Proficiency in SQL for querying and data validation
- Excellent attention to detail with strong organizational and problem-solving abilities, ownership mentality and a bias for action
- Strong communication and documentation skills
- Fluency in English
Nice to Have
- Familiarity with payments, disputes, and/or chargeback workflows — Big Advantage
- Experience working with PSP portals, merchant reporting dashboards, or chargeback platforms — Big Advantage
- Familiarity with observability/monitoring tools (e.g. Groundcover, Datadog, Kibana) — Advantage
- Interest in and potential to grow into a Scrum Master / process-owner role — comfortable driving cadence, coordinating across teams, and improving workflows
- Comfort learning new systems, tools, and automation technologies
