Position

Solution Engineer

About The Position

We are seeking a technically proficient Solution Engineer to join our team. This role is pivotal in managing the technical aspects of our customer engagements, from pre-sales through complete onboarding. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for delivering tailored solutions that meet our clients’ unique needs.

Key Responsibilities:

Pre-Sales Support:
Collaborate with the sales team to understand customer requirements and provide technical expertise during the sales process.
Conduct product demonstrations and workshops to showcase Justt’s solutions to prospective clients.
Develop and present customized solutions that address specific client challenges and objectives.
Customer Onboarding:
Lead the technical implementation of Justt’s solutions for new clients, ensuring seamless integration with their existing systems.
Provide training and support to clients to ensure they fully understand and can effectively utilize our solutions.
Work closely with clients to identify and resolve any technical issues that arise during the onboarding process.
Internal Collaboration:
Work with cross-functional teams, including sales, product management, customer support and engineering, to ensure client needs are met and exceeded.
Assist in the development of technical documentation and training materials to support both clients and internal teams.

Comprehensive Benefits Package:

401(k) Retirement Savings Plan
Medical Insurance
Dental Coverage
Vision Care

Key Responsibilities:

5+ years of proven experience in a solution engineering, pre-sales, or technical consulting role, with at least 2 years in the fintech industry.
Strong understanding of AI-powered solutions, payment processing systems, and their application in fraud prevention, chargeback management, and dispute resolution.
Excellent problem-solving skills and the ability to think critically about client challenges.
Exceptional communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
Experience with integration processes, APIs, and data mapping.
Ability to manage multiple projects simultaneously and adapt to a rapidly changing environment.
Fluency in English; additional languages are a plus.

Requirements

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