About The Position
Justt is a leader in the chargeback automation industry, providing hands-free solutions to help merchants reclaim their revenue. Our innovative AI-driven platform addresses payment disputes efficiently and accurately, allowing our clients to focus on their core business activities. We are a forward-thinking company that values innovation, responsibility, and fairness.
We’re seeking an experienced, independent Solution Engineer to join our dynamic London team
This is a critical role requiring complete ownership of complex technical processes – from initial sales through full customer onboarding. The ideal candidate is a seasoned professional with exceptional communication skills and the ability to lead processes independently in a fast-paced startup environment.
What You’ll Do:
Lead Technical Sales Processes
- Take full ownership of the technical aspects of sales cycles, including deep understanding of customer requirements and matching the right solutions
- Conduct professional product demonstrations and technical workshops for prospective clients
- Develop and present customized solutions that address specific client challenges and business objectives
Technical Implementation & Onboarding
- Lead complete technical implementation of Justt’s solutions for new clients, ensuring seamless integration with existing systems
- Provide comprehensive training and ongoing support to ensure clients maximize value from our solutions
- Proactively identify and resolve technical challenges throughout the onboarding process
Cross-Functional Collaboration
- Work closely with sales, product, customer success, and engineering teams to exceed client expectations
- Contribute to the development of technical documentation and training materials
Requirements
- 5+ years of proven experience in solution engineering, pre-sales, or technical consulting roles
- 2 years in fintech – Bonus!
- Deep understanding of AI-powered solutions, payment processing systems, and their applications in fraud prevention, chargeback management, and dispute resolution
Technical Skills:
- Proven experience with integration processes, APIs, and data mapping
- Strong problem-solving abilities and a critical thinking approach to client challenges
Personal Qualities:
- Exceptional communication and presentation skills – ability to explain complex technical concepts to both technical and non-technical stakeholders
- Independence and proactivity – thrive in managing multiple projects simultaneously in a rapidly changing environment
- Cultural fit for our London office and fast-paced, creative startup atmosphere
- Fluency in English; additional languages are advantageous
