You’re always in the loop (if you want to be)
With powerful analytics through our Customer Hub, and a team of chargeback specialists, data scientists and BI analysts behind the scenes, we provide you back with insights around your chargebacks that can be used to improve your internal processes. Justt ensures that not only your chargebacks are being handled to the highest degree, but also […]
Where technology meets domain expertise
Justt’s domain experts stay ahead of industry changes, whether there are specific sector updates or cross industry updates made by card schemes, issuers, or PSPs. Human expertise is constantly fed back into the Justt platform at scale, ensuring that all affected merchants immediately benefit from our learnings. This continuous enhancement of Justt’s core capabilities delivers […]
Justt runs continuous A/B tests to improve win rates over time
With powerful machine learning under the hood, Justt uncovers the weaker performing subcategories of chargeback representments (i.e reason code, issuer, PSP, and more). Building on these findings, Justt A/B tests different combinations of evidence– testing different data points, arguments, designs, and more, until it reaches statistically significant results. Insights from past A/B tests feed into […]
Justt builds an ironclad case on your behalf
No two chargebacks are the same. Justt utilizes dynamic arguments, tailoring the evidence and documentation to each unique case from multiple data sources. We also take into account the person making the decision on the issuer side, how much time they have to review the evidence, and what they are looking for. Trained on millions […]
Justt collects and evaluates evidence
By integrating with your PSP, dozens of third party data sources, and your own data (if you choose to share it), Justt has instant access to 500+ data points. The system weighs the data against the reason code, PSP, issuer, card scheme, and historical data, to analyze and decide on the best course of action.
Domain knowledge at the core
The humans behind the machine keep Justt up to date with constantly-changing chargeback rules and regulations, learnings from previous A/B tests, and even the unwritten best practices for every PSP, card scheme, and issuer.
AI-powered optimization and A/B testing
Justt continuously A/B tests evidence and submission formats to understand what works best, and applies these insights across our entire customer portfolio. The result? A self-improving system that keeps getting better.
100% response rate, 100% of the time
Whether you’re dealing with 50 or 50,000 chargebacks, Justt will handle any transaction volume. Justt collects the evidence, builds the arguments, and submits the dispute automatically, which allows for a higher quality than humanly possible – even during seasonal surges.
Dynamic responses tailored per dispute
Justt doesn’t use templates. Instead, each chargeback is answered with a tailored response using dynamic arguments – generated specifically for that case based on the best available evidence Justt has access to (including 3rd party data), and continuous analysis of our previous wins.
3rd party data enrichment
Sometimes PSP and merchant internal system data isn’t enough, or is difficult to submit. In these cases, Justt uses multiple third party enrichment tools that tell us more about the transaction and the cardholder. Your chargeback evidence is always ironclad, and you can spend less time chasing down documents.