credit card mocks 01 21

Visa Reason Code 13.4 Counterfeit Merchandise

Disputeโ€‹

Visa

Card Issuer Name

13.4

Reason Code

Customer Dispute

Category

Claim

A reliable third party (customs agency, the intellectual propertyโ€™s owner, an authorized representative, or a law enforcement agency) identified the merchandise as counterfeit.

Cause

The merchant sold counterfeit merchandise, or the customer fraudulently claims the merchandise is counterfeit.

Response

Cardholders and issuers have 120 days to file a dispute related to the claim against the merchant.
Merchants have 20 days to respond to the claim in dispute.

Steps to Prevention

Ensure merchandise sold is authentic.

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