A reliable third party (customs agency, the intellectual property’s owner, an authorized representative, or a law enforcement agency) identified the merchandise as counterfeit.
Cause
The merchant sold counterfeit merchandise, or the customer fraudulently claims the merchandise is counterfeit.
Response
Cardholders and issuers have 120 days to file a dispute related to the claim against the merchant.
Merchants have 20 days to respond to the claim in dispute.