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credit card mocks 01 23

Visa Reason Code 13.6 Credit Not Processed

Dispute​

Visa

Card Issuer Name

13.6

Reason Code

Customer Dispute

Category

Claim

The cardholder claims they received a voided transaction or credit receipt that wasn’t processed.

Cause

The merchant:

  • Didn’t credit the cardholder.
  • Credited the cardholder but didn’t deposit it with their acquirer in time, so it was left out on the next statement.
  • Processed a transaction receipt that should’ve been canceled or voided.

Response

Cardholders and issuers have 120 days to file a dispute related to the claim against the merchant.
Merchants have 20 days to respond to the claim in dispute.

Steps to Prevention

  • Process reversals and credits promptly.
  • Inform the cardholder when you issue the credit.
  • Be careful not to process canceled or voided transactions.
Justt

Written by

Justt

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