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Mastercard Reason Code 4850 Installment Billing Dispute

Dispute​

Mastercard

Card Issuer Name

4850

Reason Code

Other

Category

Claim

The cardholder claims that they received an incorrect installment charge.

Cause

  • The transaction in question wasn’t an installment.
  • The merchant processed an incorrect installment amount.
  • The merchant processed the transaction prematurely.

Response

Cardholders and issuers have 120 days to file a dispute related to the claim against the merchant.
Merchants have 45 days to respond to the claim in dispute.

Steps to Prevention

  • Countercheck the installment transaction amounts before processing.
  • Train the staff to be accurate.
Justt

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Justt

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