Reason Code C08: Goods/Services Not Received or Only Partially Received

The cardholder claims they didn’t receive the service or product purchased. Or they partially received what was promised.

The merchant:

• Didn’t honor the delivery dates promised.
• Didn’t communicate any delays in shipping or delivery dates. 
• Billed the cardholder before they delivered the merchandise.
• Didn’t avail the merchandise for pickup on agreed dates.

• Always notify the merchant if there’s a delay or if the merchandise is out of stock.
• Give the cardholder the option to cancel or continue with the order.
• Clearly display expected shipping or delivery dates on the order or invoice receipt.   
• Avoid charging the cardholder until shipping is done.
• Describe the services you’ll provide.
• Ensure the merchandise is ready for pickup on the date promised.
• Stick to the promised delivery dates.