Reason Code AW: Altered Amount

The cardholder claims the charged amount is different from the authorized amount.

• The system posted a different transaction amount in the cardholder’s account.
• The ATM gave a different amount from the amount charged.
• Merchant seeks authorization for one amount but later charges a different amount.
• For cash advance transactions, the merchant might have dispensed an incorrect cash amount or made an error in the cash advance.

• Avoid charging the cardholder any transaction amount without their consent.
• Double-check every calculation and final transaction before processing.
• Reconcile cash recorded with the cash distributed.

The card issuer gets 30 extra days to file a chargeback if they submitted a retrieval request which was completed after the 120 days.