For years, chargebacks have been treated like a subtopic—tucked into payments tracks, squeezed into webinars, or discussed in Slack backchannels. In September, they finally get the main stage.
On September 17–18, 2025, ChargebackX brings together the people who live this work–merchants, payments leaders, fraud and risk teams–for two days focused entirely on chargebacks and revenue recovery. It’s fully virtual, so anyone on your team can join without travel or downtime.
At a glance
- What: ChargebackX — the first global conference dedicated to chargebacks
- When: September 17–18, 2025
- Where: Virtual
- Why attend: Strategy, benchmarks, and real-world tactics you can put to work immediately
- Register: chargebackx.io
Built for P&L owners of disputes (not just “payments people”)
If chargebacks touch your goals—revenue, margin, CX, or cost—this is your (virtual) room. The program is designed for merchants with meaningful dispute volume; payments and risk leaders accountable for recovery and write-offs; finance and ops forecasting dispute costs; and product and CX teams aligning experience with an eye on chargebacks.
Why now: policy and fee shifts are reshaping dispute economics
Network timelines and fee changes are moving the goalposts. Teams need a playbook for how policy translates to routing, evidence, SLAs, and budgeting. ChargebackX convenes the community at the exact moment clarity matters most, with sessions that unpack what recent Visa and Stripe updates mean for merchant P&L and how to respond.
Program snapshot
ChargebackX spans near-term “what to do Monday” topics and bigger-picture strategy, from network fee/timeline changes to hands-on dispute tactics and risk posture. Here are three representative sessions:
- Chargebacks in the real world
This panel discussion, moderated by Dwayne Gefferie, features chargeback and payments leaders discussing their real life challenges and achievements in managing chargebacks - Getting ready for change: dealing with Visa timeline and fee changes
Kimberly Singleton, Director of Product Management at Worldpay, is prepared to tell us all about what the latest rules mean for your ops and P&L, how to meet tighter response windows, where automation helps, and when to use Verifi’s pre-dispute tools (RDR/CDRN) without hurting CX. - Getting ready for agentic (AI) payments — what you need to know
Justt’s CTO, Shahar Tal, examines Amazon’s “Buy for Me” as an early signal of agentic commerce (AI agents that price-shop and transact on a shopper’s behalf) and outlines how to distinguish legitimate agent traffic from bots, anticipate new friendly-dispute patterns (prompt mistakes, forgotten orders, agent glitches), and adjust policies, evidence, and controls ahead of broader adoption.
See the full agenda on the event site.
Who you’ll meet
In addition to the speakers above, you’ll also hear from Roenen Ben Ami (Co-founder & Chief Risk Officer, Justt) on building and scaling chargeback and payments teams; Sarah Boehmer (Senior Director of Payments & Fraud, Super.com), a seasoned operator across chargeback, payments, and fraud at high-growth companies; and Robbie MacDiarmid (VP Consulting, CMSPI) on how risk appetite shows up in your strategy. More to come.
Who should attend? The whole chargeback ecosystem
- Merchants & marketplaces who want to lift win rates and reduce write-offs.
- Payments & risk leaders who need to translate policy changes into P&L impact.
- Finance & ops teams tasked with forecasting, staffing, and reporting on disputes.
- Product & CX leaders aligning customer experience with healthy risk posture.
If chargebacks affect your business, even indirectly, there’s a seat for you.
Join your team at ChargebackX
ChargebackX runs September 17–18, 2025 and is virtual-first so global teams can participate. Registration is open now at chargebackx.io. Block your calendar, share with your counterparts in fraud, finance, and CX, and plan to compare strategies with peers across industries.
A quick note on why Justt is hosting
This conference is for the industry, first and foremost. We’re proud that Justt is convening it—because better outcomes happen when practitioners can learn from each other, pressure-test ideas, and leave with playbooks they can actually use. Consider ChargebackX our contribution to a stronger, more connected merchant community.
