Expert Insights for Merchants

Welcome to the Expert's Blog. Learn all about the intricacies of payment disputes to master the art of fighting chargebacks.
Technology

Chargeback Protection Services – 
What You Should Know

Chargebacks represent a serious threat to any business that accepts credit or debit card payments as they can lead to significant financial losses and tarnished...
May 11, 2022
General

Migrating from Six to Eight Digit BINs

With the breakneck growth, some payments industry standards need to change. From April 2022, payment card details will experience a change...

by Ronen Shnidman
March 29, 2022
General

Chargeback Representment Explained

Chargeback volumes reached record high levels in 2021, with merchants shouldering most of the costs associated with liability losses and processing fees. While some merchants have opted to accept chargebacks as a cost of business

by Ronen Shnidman
March 20, 2022
General

Time Limits for American Express Payment Disputes

Whether a merchant fighting unfair American Express chargebacks or a cardholder dealing with a fraudster, you need to understand dispute time limits.

by Ronen Shnidman
March 8, 2022
General

Explaining Visa Resolve Online

Issuing banks have been receiving an increasing number of customer disputes over the years. Unfortunately, many of these disputes are illegitimate; either the customer wants to take advantage of the chargeback system or is confused.

by Ronen Shnidman
February 15, 2022
General

Chargebacks vs Disputes: What’s the Difference, and Why Should You Care?

The pandemic has brought about a significant increase in card-not-present transactions all around the world. Growing steadily since 2013, the transaction volume is expected to exceed one trillion by 2023.

by Ronen Shnidman
February 10, 2022
General

What the Durbin Amendment Means for Debit Cards?

This past October marked the 10th anniversary of the enactment of the Durbin Amendment, which placed a cap on interchange fees for debit card payments processed by banks with assets over $10 billion...

by Ronen Shnidman
December 21, 2021
General

Facing the Growing Problem of Transaction Laundering

Merchant acquirers and payment service providers (PSPs) have faced greater Know Your Customer (KYC) challenges in recent years as authorities around the world have cracked down on money laundering. With the boom of eCommerce...

by Ronen Shnidman
December 16, 2021
General

Understanding the Merchant Discount Rate

As a merchant, you need to stay on top of new technology, legal requirements, and fees to run a successful business. In this post, you’ll learn about merchant discount rate (MDR) charges, what they are, who has a share in them and how to calculate them.

by Ronen Shnidman
December 9, 2021
General

Calculating the True Cost of Chargebacks

Chargebacks are an expensive nuisance for merchants. On average, chargeback costs are 2.5X the transaction cost. These figures alone are enough to drive merchants to implement steps towards chargeback prevention, but they are not a true representation of what a chargeback costs your business.

by Ronen Shnidman
December 1, 2021
General

How to Prevent Online Gambling Fraud

Gambling has been around for eons, but the first legal casino was opened in 1638 in Venice, Italy. Online gambling started gaining traction in the 1990s. Today, the legal online gambling industry is massive and growing fast. The value of online wagers is expected to exceed $1 trillion by 2023. It’s even more impressive when you consider the numerous legal restrictions with which it contends.

by Ronen Shnidman
November 15, 2021
General

Pushing Back Against Cyber Monday Chargebacks

Cyber Monday and Black Friday boost sales—and chargebacks. Learn how to mitigate chargebacks this holiday season

by JonCarlo Hernandez-Lopez
November 21, 2024
General

How Banks Handle Bank Fraud

For merchants and customers concerned with financial crime and cyber security, bank fraud is a big problem. As such, it’s crucial to understand how banks investigate fraud and how you can prevent it.

by Ronen Shnidman
October 14, 2021
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