VP Chargeback Operations

About The Position

Justt is the world leader in fighting illegitimate chargebacks on behalf of merchants. Our automated tailor-made chargeback mitigation solution uses smart technology to create a hands-off experience for merchants, while providing the highest overall success rates in the industry.

This position entails leading a large group of Chargeback Analysts working in fast paced environment.

 

What you will be doing:

·        Day-to-Day management of a large group on Chargeback analysts.

·        Build and maintain group KPI’s, goals and performance.

·        Create and manage operational policies and methodologies

·        Set guidelines and methods to run the group effectively

·        Build and be responsible for the leadership and management of the process and group.

·        Facilitate timely data driven decisions to maintain timelines and productivity

Requirements

·        At least 10 year’s experience with at least 5 years in a senior role managing large onshore and offshore teams.

·        Experience in building and managing the leadership of a large, distributed group.

·        Proven experience working with BI teams to build and maintain management dashboards.

·        Proven ability to plan and manage operational process for maximum efficiency and productivity

·        Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting environment

·        Strong interpersonal skills and “can do” attitude.

·        Proven organizational, communication, and leadership skills

·        Eye for details, organized, thorough and methodical

·        Good English spoken and writing skills


Advantages:

·        FinTech background

·        Good understanding of Card schema rules

·        Experience in card fraud and/or Chargebacks

Apply for this position

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    Chargebacks per month

    • Under $5,000
    • Under $50,000
    • Under $100,000
    • Over $100,000
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