“I’m convinced that things will continue to improve. It’s incredibly rewarding to witness the growth and see the numbers steadily rise.”
Roi Shiloh
Before Justt, Simply spent countless hours with chargeback management. “I used to work on chargebacks non-stop, 24/7”, says Roi Shiloh, Head of Growth for Piano and Guitar. Decision-making around disputes lacked structure, leading to rushed responses and missed revenue opportunities..
During this period, three major issues threatened Simply’s growth.
“Handling everything – customer service, dealing with credit companies, and everything else – was exhausting”, says Roi. Tasked with driving growth, he searched for a platform that could significantly shorten the time spent handling chargeback and improve win rates.
Simply turned to Justt to automate chargeback management. Thanks to the simple and quick API integration, Justt could quickly replace existing manual workflows and deliver rapid results from day one.
With Justt’s AI powered automation responding to chargebacks on their behalf, Simply no longer has the burden of manual chargeback management. Automated evidence compilation and submission ensure no disputes are missed, and that the best possible evidence is submitted regardless of the number of chargebacks being posted. As a result, Simply can now confidently handle fluctuating chargeback volumes without dedicating additional resources to the cause. Roi and his team now only need to occasionally check the Customer Hub to monitor progress.
“What’s remarkable about Justt’s product isn’t just the technology, though that’s certainly a strength. It’s the deep understanding of the market and industry and the strategic insight into how to win”, Shiloh explains.
Justt’s deep industry expertise in the chargebacks, payments and fraud spaces helps Simply navigate the complex world of chargebacks and payment-service-providers (PSPs). This allows the Simply team to spend less time keeping up with changing industry regulations, while remaining safe in the knowledge that their chargeback disputes will be in accordance with the most up-to-date rules.
Justt’s solution has dramatically improved Simply’s chargeback challenges. The company went from manually handling each dispute to a streamlined, automated process that delivers impressive results.
“I’m convinced that things will continue to improve. It’s incredibly rewarding to witness the growth and see the numbers steadily rise.”
– Roi Shiloh, Head of Growth for Piano and Guitar, Simply
These improvements not only boosted Simply’s bottom line but also provided peace of mind. As Roi notes, “There’s comfort in knowing that we have a trusted partner who is an expert, understands exactly what we need, and knows which technological layers are required to succeed.” This shift allows Simply to focus on their core business goals of growth and development, and cementing Justt as a trusted partner in battling chargebacks.
To learn more about how Justt can help your business overcome chargeback challenges and heighten win rates, book a demo today.
If you’re interested in elevating your chargeback recovery rates with Justt, book a demo today.
If you’re interested in elevating your chargeback recovery rates with Justt, book a demo today.
