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credit card mocks 04 14

Discover Reason Code 05 Good Faith Investigation Chargeback

Disputeโ€‹

Discover

Card Issuer Name

05

Reason Code

Service Dispute

Category

Claim

Following the retrieval process, the issuer started a good faith investigation, and the merchant accepted liability. A good faith investigation is a dispute that can be initiated well after the standard disputing timeframe has elapsed.

Cause

The cardholder learned of the fraudulent charge months or years after the transaction, and the bank agrees to start a Good Faith Investigation.

Response

Cardholders and issuers have up to 2 years to file a dispute related to the claim against the merchant.
Merchants have 30 days to respond to the claim in dispute.

Steps to Prevention

  • Offer great customer service. This includes responding to phone calls, emails, and social media messages.
  • Provide detailed and accurate service and product descriptions.
  • Write policies that are easy to understand.
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