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credit card mocks 01 14

Visa Reason Code 12.5 Incorrect Amount

Disputeโ€‹

Visa

Card Issuer Name

12.5

Reason Code

Processing Error

Category

Claim

The cardholder claims that:

  • The transaction amount billed is incorrect.
  • A transposition or addition mistake was made during calculations.
  • The merchant changed the transaction amount after processing without authorization from the cardholder.

Cause

The merchant made an error when entering the numbers.

Response

Cardholders and issuers have 120 days to file a dispute related to the claim against the merchant.
Merchants have 20 days to respond to the claim in dispute.

Steps to Prevention

  • Double-check your calculations and the final amounts before completing the transaction.
  • Refrain from changing transaction amounts without cardholder consent.
  • Recommend the use of reading chips and swipe cards for all transactions.
  • Train your sales team on the proper methods for processing transactions.
Justt

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Justt

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