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Mastercard Reason Code 4834 Point of Interaction Error

Disputeโ€‹

Mastercard

Card Issuer Name

4834

Reason Code

Interaction Error

Category

Claim

Cardholder claims they were billed multiple times for the same transaction.

Cause

The merchant:ย 

  • Sent a batch of transactions more than once.
  • Deposited the sales and merchant copy.
  • Created multiple sales receipts for one transaction.
  • Deposited the receipt with different acquirers.
  • Processed one transaction multiple times.

Response

Cardholders and issuers have 90 days to file a dispute related to the claim against the merchant.
Merchants have 45 days to respond to the claim in dispute.

Steps to Prevention

  • Ensure you submit only one batch.
  • Review your receipts before you deposit.
  • Ensure you credit duplicate transactions.
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Justt

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