Reason Code C02: Credit Not Processed

The cardholder claims the merchant was to issue a refund, but the amount hasn’t been credited to the card.

• The merchant failed to credit the account.
• The merchant credited the customer’s card but not in good time to reflect in the recent statement.
• The customer didn’t understand the return policy.
• The merchant processed a transaction receipt that they should have voided.

• Ensure your cancelation or refund policy is easy to find and clear on what the cardholder should do.  
• Fulfill all refund and cancelation requests fast so that the credit reflects in the cardholder's following statement.
• If you intend to credit the cardholder a lesser amount than agreed, communicate this before processing.
• Notify the cardholder when you issue the credit.