Reason Code C14Paid by Other Means

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Card Issuer

American Express

Reason Code



Cardmember Dispute


The cardholder claims you charged their card for a transaction they paid through other methods.


The merchant 

  • Failed to void multiple transactions. 
  • Processed a transaction, but the cardholder paid for the same product or service by other means.


Cardholders and issuers have 120 days to file a dispute related to the claim against the merchant.

Merchants have 20 days to respond to the claim in dispute.

Steps to Prevention

  • Remember to void a transaction if a customer uses an alternative payment method.
  • Always double-check transaction amounts before completing the payment.
American Express Merchant Official Documentation
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