Reason Code C18"No Show" or CARDeposit Canceled

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Card Issuer

American Express

Reason Code



Cardmember Dispute


The cardholder claims the merchant billed them for a lodging reservation that they had canceled. Or they didn’t receive a credit for a CARDeposit charge. A CARDeposit is a provision that allows merchants to submit charges for deposits provided the merchant follows the program rules.


The cardholder received a charge for lodging services that they had already canceled.


Cardholders and issuers have no limit to the number of days they have to to file a dispute related to the claim against the merchant.

Merchants have 20 days to respond to the claim in dispute.

Steps to Prevention

  • Attend to qualified cancelation requests fast.
  • Explain the no-show or cancelation policy clearly and ensure the cardholder agrees to your policy terms before making a reservation.
  • Log all cancelations and confirmation numbers as needed by CARDeposit programs.
American Express Merchant Official Documentation
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