Reason Code C18: "No Show" or CARDeposit Canceled

The cardholder claims the merchant billed them for a lodging reservation that they had canceled. Or they didn’t receive a credit for a CARDeposit charge. A CARDeposit is a provision that allows merchants to submit charges for deposits provided the merchant follows the program rules.

The cardholder received a charge for lodging services that they had already canceled.

• Attend to qualified cancelation requests fast.
• Explain the no-show or cancelation policy clearly and ensure the cardholder agrees to your policy terms before making a reservation.
• Log all cancelations and confirmation numbers as needed by CARDeposit programs.