Reason Code R13: No Reply

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Dispute

Card Issuer

American Express

Reason Code

R13

Category

Inquiry

Claim

American Express sent the merchant an inquiry to get more information about a transaction but the merchant didn’t send a reply in good time.

Cause

  • The merchant failed to respond to the inquiry from American Express.
  • The merchant replied to the inquiry but after the 20-day time limit.

Response

Cardholders and issuers have no limit to the number of days they have to to file a dispute related to the claim against the merchant.

Merchants have 20 days to respond to the claim in dispute.

Steps to Prevention

  • Always keep proof you responded to the initial inquiry within the timeframe given.
  • Ensure you can access transaction information easily and fast.
American Express Merchant Official Documentation
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