American Express Reason Code C18 “No Show” or CARDeposit Canceled

Dispute

American Express

Card Issuer Name

C18

Reason Code

Cardmember Dispute

Claim

The cardholder claims the merchant billed them for a lodging reservation that they had canceled. Or they didn’t receive a credit for a CARDeposit charge. A CARDeposit is a provision that allows merchants to submit charges for deposits provided the merchant follows the program rules.

Cause

The cardholder received a charge for lodging services that they had already canceled.

Response

Cardholders and issuers have no limit to the number of days they have to to file a dispute related to the claim against the merchant.

Merchants have 20 days to respond to the claim in dispute.

Steps to Prevention

Attend to qualified cancelation requests fast.
Explain the no-show or cancelation policy clearly and ensure the cardholder agrees to your policy terms before making a reservation.
Log all cancelations and confirmation numbers as needed by CARDeposit programs.