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Discover Reason Code DC Dispute Compliance

Disputeโ€‹

Discover

Card Issuer Name

DC

Reason Code

Compliance

Category

Claim

The merchant has not complied with Discoverโ€™s rules.

Cause

The merchant doesnโ€™t respond to retrieval requests in good time.

Response

Cardholders and issuers have 120 days to file a dispute related to the claim against the merchant.
Merchants have 30 days to respond to the claim in dispute.

Steps to Prevention

  • Pay attention to Discover rules and new regulations.
  • Keep copies of communication with customers.
  • Keep legible and accurate transaction records.
  • Provide relevant information in response to dispute notices.
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