Reason Code NC: Not Classified

Refers to any claims of an invalid transaction that doesn’t fall in other code classifications.

The merchant unsuccessfully tried to resolve an issue.

The steps vary depending on the claim. However, some best practices include:

• Avoid making exaggerated or false claims about a service or product.
• Offer detailed tracking information plus delivery confirmations for shipments.
• Provide excellent customer service.
• Block customers you’ve had bad-faith disputes with before.