Reason Code UA10: Request Transaction Receipt (Swiped Card Transactions)

Discover is requesting additional information for a card-present transaction a cardholder claims was unauthorized.

• The transaction and card signatures don't match.
• The cardholder claims the transaction was fraudulent.
• The merchant didn't get transaction authorization.
• The card imprint isn't legible and lacks the necessary security features.
• The transaction receipt is illegible.

• Always get transaction authorization.
• Get imprints or conduct necessary validation, including PIN.
• Keep a legible copy of the signed transaction receipt and furnish the customer with a copy.
• Process every card-present transaction using EMV chip readers.