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Discover Reason Code IC Illegible Sales Data

Disputeโ€‹

Discover

Card Issuer Name

IC

Reason Code

Service Dispute

Category

Claim

A merchant responds to a retrieval request with a copy of an illegible sales receipt.

Cause

  • The receipt is illegible due to colored or ribbed paper, fading, or light ink.
  • The original receipt is mishandled, or the scan is too small.

Response

Cardholders and issuers have 120 days to file a dispute related to the claim against the merchant.
Merchants have 30 days to respond to the claim in dispute.

Steps to Prevention

  • Make copies or scans of the receipts in their actual sizes.
  • Keep full toner or ink in the machines.
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