Reason Code 4834: Loss, Theft, or Damages

The cardholder claims the merchant processed an unauthorized charge of loss, theft, and damage upfront, even before they used their service.

The merchant processed a charge for loss, theft, or damage without the approval of the cardholder.

• Add loss, theft, and damage charges after consulting and agreeing with the cardholder.
• Explain to the cardholder situations that warrant a loss, theft, or damage charge.
• Process the original transaction amount and the loss, theft, and damage charges separately.