Reason Code 4834: Point-of-Interaction Currency Conversion

This reason code is transitioning from the legacy code 4846. The cardholder claims they  weren't presented with the option to choose a preferred currency or that the merchant implemented the currency conversion wrong.

• The transaction currency is different from what the merchant sends to Mastercard.
• The cardholder didn't know or agree to a dynamic currency conversion.

• Always inform the cardholder of applicable fees and the dynamic currency conversion.
• Present the cardholder with the opportunity to transact in their local currency.
• Train your staff on the correct procedures for handling transactions in different currencies.