Reason Code 4834Point of Interaction Error

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Dispute

Card Issuer

Mastercard

Reason Code

4834

Category

Interaction Error

Claim

Cardholder claims they were billed multiple times for the same transaction.

Cause

The merchant: 

  • Sent a batch of transactions more than once.
  • Deposited the sales and merchant copy.
  • Created multiple sales receipts for one transaction.
  • Deposited the receipt with different acquirers.
  • Processed one transaction multiple times.

Response

Cardholders and issuers have 90 days to file a dispute related to the claim against the merchant.

Merchants have 45 days to respond to the claim in dispute.

Steps to Prevention

  • Ensure you submit only one batch.
  • Review your receipts before you deposit.
  • Ensure you credit duplicate transactions.
Mastercard Merchant Official Documentation
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