Reason Code 4834Unreasonable Amount (Europe)

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Dispute

Card Issuer

Mastercard

Reason Code

4834

Category

Interaction Error

Claim

The cardholder claims the transaction amount is unreasonable.

Cause

The merchant failed to communicate the exact transaction amount to the cardholder.

Response

Cardholders and issuers have 90 days to file a dispute related to the claim against the merchant.

Merchants have 45 days to respond to the claim in dispute.

Steps to Prevention

  • Offer the cardholder accurate transaction amount estimates before processing the transaction.
  • Ensure you charge reasonable transaction amounts based on past bills and the services/product offered.
Mastercard Merchant Official Documentation
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