Reason Code 4853: Counterfeit Goods

The cardholder claims the merchant delivered counterfeit products.

The merchant shipped merchandise that wasn't what they claimed to be.

Merchants should:

• Ensure their merchandise description is accurate.
• Ensure the inventory is what they claim.
• Procure and sell genuine products only.

Cardholder disputes can be claimed 120 days from the transaction date or date of receipt of service or merchandise.