Reason Code 4853: No-Show Hotel Charge

The cardholder claims they were billed a no-show fee despite canceling the reservation within specified timelines or using the facilities. Alternatively, the no-show billed was higher than the rate quoted initially.

• The merchant didn't inform the cardholder of the no-show fee before the reservation.
• The merchant charged a no-show fee, even after the cancellation was made within the set timelines.

• Explain the no-show or cancellation costs and terms and conditions before completing the reservation.
• Respond to all cancel requests in good time and always confirm with the cardholder.
• Train the staff on how to best handle reservation changes and cancellations.