Reason Code 4853: Transaction Did Not Complete

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Dispute

Card Issuer

Mastercard

Reason Code

4853

Category

Cardholder Dispute

Claim

This reason code is transitioning from the legacy code 4855. The cardholder didn't use the service or merchandise as they thought the transaction didn't process.

Cause

The cardholder thought the services and goods wouldn't be shipped and never used them since they thought the transaction was incomplete.

Response

Cardholders and issuers have 120 days to file a dispute related to the claim against the merchant.

Merchants have 45 days to respond to the claim in dispute.

Steps to Prevention

Merchants should confirm complete transactions via email or text.

Mastercard Merchant Official Documentation
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